Managed AI Voice
AI Voice Agents That Answer, Qualify, and Route.
C9 designs and manages AI voice agents that answer calls, capture intent, book appointments, and push outcomes into the systems your team already uses. One accountable partner for the full voice workflow.
C9 Voice Agent
Demo Conversation
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Businesses That Trust Us
Line Busy
Common Call Pressure Point
"When one person is covering the phones, overflow calls quickly become missed opportunities."
The Friction Audit
Missed calls usually mean missed momentum.
Overflow hits fast
Busy periods create more inbound calls than one receptionist or office manager can reasonably handle, sending new enquiries and bookings to voicemail.
After-hours gaps cost trust
When the phone rings outside business hours, callers still expect a clear response. If nobody answers, many simply try the next provider.
Manual qualification slows the team down
Repeating the same questions on every call pulls sales, admin, and support staff away from higher-value work and slows down follow-up.
Workflow Blueprint
Built around the calls your team handles every day.
We map your call flows, define the decision points, and connect actions to practical business outcomes like bookings, lead capture, and urgent escalation.
Agent Logic Stage
Inbound call received
The call hits the configured entry point and is answered through your designed voice workflow without waiting on a free staff member.
Route status: active and ready to answer
Operations Hub
See what happened on every call.
Give your team visibility into transcripts, outcomes, call patterns, and routing activity without digging through inboxes or voicemail.
c9.ai/dashboard/voice
Calls Managed
1,482
Weekly sampleAverage Response Time
42s
From answer to outcomeQualified Outcomes
89.4%
Booked or routedWeekly Call Activity Voice Workflow Live
Recent Call Activity
+61 491 570 156
Booked and syncedDavid Miller (Phone System Upgrade)
10 mins ago Logged to workflow
+61 3 9482 1888
Escalated to on-callRachel Green (Urgent Support)
1 hr ago Logged to workflow
+61 2 8301 9283
Qualified leadMark Vance (New Sales Enquiry)
3 hrs ago Logged to workflow
Connected Systems
Connect voice to the systems you already use.
C9 manages the integration layer so call data can move into your phone platform, CRM, scheduling tools, and internal workflows cleanly.
Teams Calling and SIP Integration
Connect the agent with Microsoft Teams Calling, hosted phone systems, or SIP-based calling paths without rebuilding your whole voice environment.
Teams CallingSIP ServicesPBX SyncDirect Routing
CRM and Workflow Integration
Send caller details, call outcomes, notes, and booking information into HubSpot, Salesforce, Cliniko, or other connected systems.
<C9-API>pipeline.sync("New enquiry captured")
Urgent Call Escalation
Define routing rules for urgent requests, VIP callers, or fallback scenarios so the right person gets the call at the right time.
Security and Data Controls
We design the solution with access control, data handling, and secure integrations in mind so caller information is handled appropriately.
Managed Conversation Tuning
Our team reviews transcripts, updates prompts, and refines logic so the agent keeps improving as your business changes.
Australian Sectors
Voice workflows shaped around real use cases.
We tailor the call flow to the kinds of conversations your team handles most. Pick an industry to see an example.
"For clinics and allied health teams, the voice agent can capture patient details, book standard appointments, and direct urgent matters to the right workflow."
Overflow coverage | Booking support | Urgent routingHandle overflow bookings and direct urgent callers appropriately.
Example Call Flow
Client
Hello, I need to schedule an urgent appointment for my child.
C9 AI Voice
Hi, I can assist you with booking. If this is a life-threatening medical emergency, please hang up and call 000 immediately. Otherwise, is Dr. Taylor your regular practitioner?
Managed Implementation
From discovery to go-live.
We scope it, build it, connect it, test it, and keep improving it after launch.
01Managed
Discover
We review your call flows, business hours, common enquiry types, and the systems the agent needs to work with.
02Managed
Design
We shape the conversation, fallback logic, escalation paths, and voice profile around how your team actually works.
03Managed
Integrate
C9 connects the agent to your phone environment, calendars, CRM, and any workflow tools that need call data.
04Managed
Test live scenarios
We run real call tests to check call quality, intent capture, bookings, transfers, and data sync before go-live.
05Managed
Improve over time
After launch, we review transcripts and outcomes so prompts, routing, and responses keep getting better.
Pricing Configurator
Estimate your AI voice setup.
Use this as a rough guide to setup and monthly costs based on expected call volume and the features you want connected.
800 calls
100 Calls2,500 Calls5,000 Calls
Optional Add-ons
CRM sync (HubSpot, Salesforce, Cliniko)
+$150/mo | $400 setupAdvanced escalation rules
+$100/mo | $300 setupPremium tuned Australian voice
+$120/mo | $500 setupEstimated Package
AI Reception Business
Estimated monthly:$849/mo
Estimated setup:$2199 one-off
Typical Inclusions
Always-on call answering workflow
Custom conversation and routing logic
Australian voice profile configuration
Transcript and call activity visibility
Talk to C9
*Guide pricing only. Final scope and pricing are confirmed during discovery.
FAQ Support
Frequently asked questions.
Consultation Request
AI VOICE DEMO
Book an AI voice demo.
Talk to C9 about your call flows, integrations, and where voice automation could reduce missed calls and admin overhead.
Call us today: 1800 000 299
WHAT HAPPENS AFTER YOU SUBMIT
1. A real Australian calls you
Not a call centre. Not a script. Someone who actually knows IT.
2. We review your current gaps
We show you exactly where your infrastructure is exposed.
3. You get a clear roadmap
Plain English. Exact pricing. No lock-in or pressure.
Request an AI Voice Demo
Select your preferred engagement path below.
Connected communications
AI voice works best as part of a broader communications stack.
C9 can connect voice automation with your phone system, Teams Calling, contact centre, and the managed services around them.